Frequently Asked Questions (FAQs)
Welcome to our FAQs page! Here, you’ll find answers to the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us!
Orders and Shipping
Q: How do I place an order?
A: Simply browse our website, select the items you’d like to purchase, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure online payment options.
Q: How long does shipping take?
A: Shipping times vary based on your location. Typically, orders are delivered within 3–7 business days.
Q: Do you offer international shipping?
A: No, we ship only in Pakistan. Shipping costs and times may vary depending on your location.
Returns and Exchanges
Q: What is your return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 7 days for a refund or exchange.
Q: How do I initiate a return?
A: Contact our customer support team or visit our Returns Center to start the process.
Q: Are there any items that cannot be returned?
A: For hygiene reasons, certain items like undergarments or opened health and beauty products cannot be returned.
Products and Availability
Q: Are the products on your website authentic?
A: Yes, we guarantee that all our products are 100% authentic and sourced directly from trusted suppliers.
Q: What if the item I want is out of stock?
A: You can place the order if the product is out of stock because product will be available after two days only .
Account and Security
Q: Do I need an account to place an order?
A: No, you can checkout as a guest, but creating an account allows you to track your orders and save your preferences.
Q: Is my personal information secure?
A: Yes, we use advanced encryption and security measures to protect your data. For more details, visit our Privacy Policy.
Contact Us
Q: How do I contact customer support?
A: You can reach our customer support team.
Q: What are your customer service hours?
A: Our team is available, 9 AM–5 PM (local time).
If you have any additional questions, don’t hesitate to get in touch. We’re here to help!
Comments are closed.